Ariel Engraved Forever In My Heart Cremation Ash Urn Pendant

• High-Quality Craftsmanship: Ariel Jewels necklaces are designed with precision and attention to detail for a flawless finish.
• Premium Material: Made from high-quality stainless steel with a radiant gold-tone finish, ensuring durability and sophistication.
• Timeless Designs: Suitable for every occasion, from casual wear to formal events.
• Safe and Sustainable: Crafted to meet high environmental standards, free from lead, nickel, and cadmium for safe, skin-friendly wear.
• Fashion Meets Luxury: A blend of contemporary style and luxurious appeal, making it a standout accessory for any occasion.
• Sophisticated Brand: Ariel Jewels is synonymous with elegance and quality, ensuring you shine with confidence.

Shipping :

We are proud to offer international shipping services that currently operate in 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

Locations Estimated Shipping Time(Free Shipping)

United States : 15-30 Business days

Canada, Europe : 15-30 Business days

Australia, New Zealand : 20-40 Business days

Mexico, Central America, South America : 20-40 Business days

How do you ship packages? Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide? Yes. We provide free shipping to 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

How long does shipping take? Shipping time varies by location. These are our estimates:

What about customs? We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

At Ariel Jewels, we strive to ensure you are fully satisfied with your purchase. If you're not completely happy with your order, we offer returns under the following conditions:

1. Return Window: You can return items within 10 days of receiving your order. After this period, we unfortunately cannot offer a refund or exchange.
2. Condition of Items: Items must be unused, unworn, and in the same condition as when you received them. Original packaging and tags must be intact.
3. Non-Returnable Items: Certain products such as custom or personalized jewelry, or items marked as final sale, are not eligible for return.
4. Return Process: To initiate a return, please contact our customer support team at info@arieljewels.com with your order number and reason for return. Our team will provide you with return instructions and a return authorization number.
5. Return Shipping: Return shipping is the responsibility of the customer unless the item was damaged or defective. We recommend using a trackable shipping service for returns.
6. Refunds: Once we receive and inspect your return, we will notify you about the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within 7-10 business days.
7. Exchanges: If you'd like to exchange an item, please follow the return process and place a new order for the desired item.

Customer Service Policy

At Ariel Jewels, we are dedicated to providing outstanding customer service and ensuring a seamless experience for all our customers. This Customer Service Policy outlines our commitment to supporting you throughout your journey with us, from placing an order to receiving your product.

1. Customer Support Availability

We offer 24-hour chat support to assist you with any questions or concerns. Our team is here to help with immediate inquiries, guiding you through everything from orders to shipping details.

• Live Chat: Available 24/7 on our website for instant assistance.
• Email Support: You can also contact us at info@arieljewels.com, and we will respond as quickly as possible, typically within 24 hours during business days.

We are committed to providing timely and helpful responses to all customer inquiries.

2. Order Support

We understand that you may need assistance at various stages of your order. Our team is here to support you from start to finish.

• Order Confirmation: Once your order is placed, you will receive an email confirmation with the details. If you don't receive this email, please contact us immediately.
• Order Tracking: You can track your order's status by logging into your account or using the tracking information sent to your email once the shipment is dispatched.

Our support team is ready to assist you with any questions about your order status or modifications.

3. Customer Privacy & Security

We are committed to protecting your personal information. Please review our Privacy Policy to understand how we collect, store, and use your data. Our website uses secure payment gateways, and we follow best practices to ensure your transactions are safe.

4. Feedback & Complaints

We value your feedback and are always striving to improve. If you have any complaints, please reach out to us, and we will address your concerns promptly.

• Contact Us: You can provide feedback through our live chat, email, or on social media platforms.
• Complaint Resolution: We aim to resolve any complaints within 48 - 72 hours.

5. Accessibility

Our website is designed to be accessible to all customers. If you have any trouble navigating our site or accessing information, please contact us, and we will assist you in any way we can.

6. Social Media & Community

Stay connected with us on social media platforms. We share updates, special offers, and promotions. Feel free to engage with us and share your experiences.

7. Continuous Improvement

Our goal is to constantly improve our customer service experience. We encourage feedback and will use it to refine our processes, policies, and customer service practices.

Thank you for choosing Ariel Jewels. Your satisfaction is our top priority, and we are here to assist you every step of the way. If you need any further assistance, please don’t hesitate to contact us via email